The Support Assistant is a key contributor to maintaining our partnership with the Wisconsin Department of Corrections and providing support to JusticePoint installers across the state. The Support Assistant will play a critical role in managing and processing work orders from the Wisconsin Department of Corrections for electronic monitoring services. This position is responsible for ensuring work orders are accurately assigned to installers based on geographical location and availability. This role directly impacts the success of our program by helping facilitate smooth operations in support of individuals on probation, parole, or extended supervision.

This position requires a deep understanding of technology coupled with the ability to assist remote staff with efficient support. The ideal candidate will have excellent communication skills, a problem-solving mindset for resolving technical issues, the ability to work independently, and a high level of adaptability in a fast-paced, evolving environment.

Electronic Monitoring Installers/Specialists are responsible for installing, retrieving, and basic troubleshooting of various electronic monitoring devices (GPS, Remote Breath, Home Curfew, and Continuous Alcohol Monitoring equipment) within 24 hours of request for service.  Installers will receive the electronic service request, obtain the appropriate equipment, and meet clients at community locations and / or the client’s residence.  This position requires significant driving as you will be traveling to various work sites within your assigned area.  A valid license, reliable transportation, and auto insurance is a must.  A company vehicle will be provided upon successful completion of the 90-day probationary period, subject to estimated annual mileage and a satisfactory driving record. Mileage reimbursement is available for those who do not quality for the company vehicle.  This position is ideal for college students, parents with kids in school, retirees, and/or someone looking for experience in the criminal justice field.

This position will be required to pass a background check to become and remain employed under this project and will be required to always have a dependable vehicle and valid insurance while employed by JusticePoint in this position.  This position will require driving.

Community Services (CCS) is a voluntary program designed to provide in-home mental health support and services to participants who have mental health and/or substance abuse diagnoses. CCS helps individuals live their best lives by providing client-centered and selected services tailored to their unique needs, including case management, therapy, mentoring, and other services as needed to meet self-identified goals.

The CCS Service Facilitator is responsible for community-based support for the mental health and behavioral needs of adult participants. They connect participants to community resources, provide client-centered services, and use a strengths-based approach to healing.

NO EXPERIENCE OR DEGREE REQUIRED!

Electronic Monitoring Installers/Specialists are responsible for installing, retrieving, and basic troubleshooting various electronic monitoring devices (GPS, Remote Breath, & Continuous Alcohol Monitoring) within 24 hours of request for service.  Installers will receive notification of the service request, secure the necessary devices/equipment, and meet clients at community locations and client homes. This position requires significant driving as you will be traveling to various work sites within your assigned area so you must have a valid license and auto insurance. Mileage reimbursement is available. This opportunity is ideal for college students, parents with kids in school, retirees, and/or someone looking for experience in the criminal justice field.