Intensive Support Services (ISS) Case Manager

Provide case management, skill development, individual meetings, school attendance checks, transportation, GPS monitoring, oral swab drug testing, and evidence-based and skills groups to juveniles who have been referred to the program by Marathon County.


  • Review all referrals received
  • Develop individualized service plans and provide service delivery with an emphasis on utilizing evidence-based programming based on the recommendations of the YASI assessment
  • Provide referrals to community service providers and other appropriate interventions
  • Monitor participants’ compliance and progress with required programming
  • Respond to pro-social and noncompliant behaviors demonstrated by juveniles
  • Report violations as required to assigned social worker
  • Provide GPS monitoring as ordered
  • Provide drug testing utilizing oral swabs as ordered
  • Schedule and participate in case staffing with social workers and other providers when necessary
  • Prepare detailed compliance reports
  • Accurately document and track required data in web-enabled database in accordance with established program policies and procedures
  • Other duties as assigned

Qualifications & Competencies

  • Bachelor’s degree in criminal justice or social services-related field
  • Training and experience in Motivational Interviewing preferred
  • Prior experience providing case management/group services to juvenile justice-involved individuals preferred
  • Knowledge of applicable social service and community service providers in Marathon County preferred
  • Knowledge of effective evidence-based practices with juvenile justice involved populations
  • Willingness to be trained in and use evidence-based practices and programs with participants such as motivational interviewing, Skillstreaming the Adolescent, Carey Guides/BITS, Matrix Model, and other cognitive behavioral intervention tools as required
  • Strong oral and written communication skills are essential
  • Ability to work well with diverse populations in a non-judgmental and personable manner
  • Effective interpersonal skills in bringing people together to solve problems
  • Strong organizational skills, ability to work independently, and willingness to be flexible
  • Proficient in utilizing Microsoft Office applications including Word and Excel and web-enabled databases
  • Fluency in Spanish preferred
  • Must pass pre-employment background check


$40,000 - $45,000 annually
December 15, 2021
Full-time, permanent, exempt/salary position with benefits.